Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return, in accordance with the UK Consumer Contracts Regulations.

Eligibility for Returns

To be eligible for a return, items must be returned in the same condition in which they were received: unused, undamaged and with original packaging.

How to Start a Return

To start a return, please visit our Returns Portal.
You will need to locate your order by entering your order number and email address, then follow the on-screen steps to submit your return request.

Please note that returns are not free. The cost of return shipping will be deducted from your total refund amount.

Once your return request has been approved, you will receive instructions on how and where to send your item.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is faulty, damaged, or incorrect, so that we can assess the issue and resolve it in line with your statutory rights.

Non-Returnable Items

The following items are non-returnable:

• Sale items
• Gift cards

We do not offer exchanges.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days, minus the return shipping cost. Please note that it may take additional time for your bank or card issuer to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@monness.co.uk.